authID + Zendesk Integration

authID’s integration with Zendesk empowers companies to stop fraud at the call center or help desk with its Proof™ (identity verification) and Verified™ (biometric authentication) solutions. authID significantly improves security and efficiency in call centers by addressing key authentication challenges in customer service environments. Plus, in environments where call center staff work remotely, authID’s cloud-based, passwordless authentication provides an additional security layer by ensuring only verified agents can access systems, thus safeguarding sensitive customer data from unauthorized access.

• Stop fraud at the call center or help desk: Prevent fraud, account takeovers, and unauthorized access to sensitive account information and company applications.
• Increase account security: Eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers.
• Speed up authentication: fast, secure, customer interactions in less than a second — it is more secure and more accurate (1 to 1 billion false match rate) than Apple FaceID and is not bound to the device.
• Improve user experience: Quick selfie means no OTP or authenticator apps to gain access to accounts.
• Data & privacy compliance: authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more.
• Easy Integration: authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards.

To enable authID within Zendesk visit authID’s listing in Zendesk Marketplace and navigate to “How to Install”.