Call Center Authentication
- Call centers & IT help desks are vital lifelines for users in need, but also huge vulnerabilities
- Manual intervention with user issues introduces human errors
- Biometric authentication means call centers can help without being manipulated
The average fraud last year cost business $4.4M. Call center biometrics would help protect against it.
Corporate call centers serve two purposes: they help users with their issues, and they represent the human face of the company. But by being too helpful, they can also aid fraudsters in nefarious activities. How can they provide excellent service to the right people, while locking out the wrong ones?
The Solution for Call Center Fraud
With too much personal data available, and deepfakes cheap and easy to produce, it’s more risky than ever to trust a voice over the phone. But call centers / help desks exist to support employee productivity by keeping those workers online, and keep business flowing through customer satisfaction, and these staff members are typically working with end users facelessly.
authID empowers call center personnel to provide that excellent service while preventing bad actors from taking advantage of their good intentions. Rather than manually resetting passwords or unlocking accounts, call centers can provide simple-to-use messages, in the form of emails containing QR codes or SMS texts containing links, which a user can snap or tap. These links instantly bring up authID’s browser-based ability for the user to perform a facial biometric authentication. They simply show their face and verify their identity. Within seconds, they are able to regain access to their digital assets, and go on with their day.
Fast, accurate, and user-friendly for the user, and since the entire transaction takes very little time, call center staff can process a large volume of helpful interactions quickly
Speed & Accuracy
Biometrics and liveness detection are irrefutable in determining proof of life, and when correlated with a physical ID, can authenticate users remotely and securely.
vs. 7 Seconds — 10x Faster Authentication Time
1 in 1 Billion
False Match Rate Accuracy
Zero
Biometrics Stored — Supports Global Compliance With Our New No-Biometric Storage Solution
Test Our Call Center Authentication With True Biometric Authentication
Step 1
Set up a quick biometric demo or free trial in minutes.
Step 2
Test API calls, user experience, and the admin portal in the cloud or on-premise.
Step 3
Finalize your testing and agreement to go live.
authID Has Verified Over 1 Million Identities
The authID biometric verification stack is used by millions of users at some of the top fintech, financial services, medical and hospitality companies.
At ABM we are focused at elevating the client and team member experience through technology and data. We selected authID for its combination of security, seamless user experience, shared device support, and cost-effective delivery. Their innovative biometric authentication solutions offer the ultimate in passwordless security, accuracy, and speed.
Stephanie Franklin-Thomas, CISO
According to IBM Cost of a Data Breach Report - 2023
The average data breach in the US last year cost business $4.4M. Biometric verification would have helped stop it.
Set up a free 30-day trial today to help prevent a data breach!
According to IBM Cost of a Data Breach Report - 2023