E-commerce has grown significantly over the years, with more people utilizing digital shopping platforms as a more convenient means of acquiring goods and services. According to Statista, global e-commerce sales are projected to almost double to 6.5 trillion US...
Finding romance has taken a virtual turn with the advent of online dating platforms. Today’s singles want to meet new people in an easier and faster way, hoping for encounters that can lead to long-term, satisfying relationships. One of the significant contributors to...
Fraudsters have been forging credit cards, stealing credit card information, and impersonating others for as long as these financial utilities have existed. In today’s digital world where little in-person commerce is conducted, the bad guys are turning to synthetic...
For decades, passwords have been the most ubiquitous form of authentication for accessing accounts and unlocking devices. The reuse of the same password by users across multiple systems and other weak authentication practices, however, are leading causes of security...
The COVID-19 pandemic has proven to be both a health crisis and an economic challenge to individuals as well as state and federal agencies. While this global crisis has made the economic rebound unsteady, it has also attracted criminals who target government benefits....
The COVID-19 pandemic brought unprecedented challenges in the healthcare industry, changing how medical institutions operate. Since the outbreak of the coronavirus, remote healthcare services have expanded exponentially as an alternative to hospital visits, enabling...
When the COVID-19 pandemic broke out, online shopping instantly became the new norm for many. With closed retail shops, beverage shops, and car dealers, as well as limited access to grocery stores, the ability to allow consumers to remotely acquire a broader set of...
2020 and the COVID-19 pandemic drove significant changes across industries. The global health crisis shifted practices among various enterprises, creating a lasting effect that will stay even after the pandemic ends. Many enterprises scrambled to meet work from home...
Customer Experience is King Providing a great customer experience is what every company aspires to. Enjoying a great buying journey or experiencing quick support resolution means customers will buy more, stay loyal, and promote your brand to their friends. As...
Quarantine protocols have driven more consumers to shift from in-person visits to digital platforms for their daily activities, including banking and other financial transactions. While online and mobile banking was already on the rise before COVID-19, the pandemic...
The convergence of technology and medicine has made healthcare services more accessible and convenient. With widespread adoption of computers and mobile devices, telemedicine allows patients to receive clinical evaluation and care remotely. While some patients were...
The COVID-19 pandemic significantly changed the corporate landscape, pushing more businesses to shift from the office setting to working from home. Adopting a remote work model enabled companies to sustain operations while observing quarantine protocols. About 16% of...
In the past several years, consumers have been asked to enable SMS-based authentication on various platforms like bank accounts, mobile wireless providers, medical portals, and social media accounts, among others, to combat security threats. This two-factor...
With consumers’ increasing mobile technology usage, the rapid growth of ecommerce and online shopping has dramatically changed the retail industry. There has a been a surge in ecommerce activities greatly influenced by the COVID-19 pandemic. Brick and mortar stores...
Nimble financial technology (fintech) lenders have outpaced traditional banks and credit unions in offering digital loan applications that can be submitted by consumers with a few entries on a mobile phone. A recent ABA State of Digital Lending study found that “the...
Various enterprises have adopted digital onboarding processes to streamline operations and keep up with the changing landscape of industry practices, technology, and consumer preferences. Remote onboarding harnesses digital platforms so organizations can cater to a...
