Client Onboarding Process

Our client success team, with years of expertise in launching customer environments, provides robust support to design, dev, and QA departments for empowering vigorous identity management practices. This means our customers can enable legitimate users, while detecting and rejecting fraudsters, deepfakes, and other illicit players.

authID’s clients typically utilize our sandbox environment to begin their journey of generating and testing the basics of their use cases before migrating to production volumes. On our Developer Site, our standards-based API is fully and clearly documented, along with code examples and best practice references, guide developers through the process of integrating authID’s identity proofing and authentication capabilities into their onboarding and verification flows.

Upon contract signing, we develop a clear 5-step plan to help customers manage their timelines as we build a superior platform together.

Step 1
Conduct the kick-off meeting where teams and roles are established, along with high level timeframes that we want to achieve together.

Step 2
Define the success criteria for each subsequent step, along with the metrics for measuring the performance of each step as well as the performance of the solution after production go-live.

Step 3
Develop an integration plan with authID to understand how our mutual technologies blend to create the final product.

Step 4
Focus on testing the entire user journey and logical flows to ensure optimal user and administrative experience.

Step 5
Begin a sub-population rollout, incrementally increasing the volume of users moving through the system until we are at full population, monitoring every step of the rollout and ensuring we are meeting our previously-established metrics for success.

A typical integration period is four weeks, largely dependent on the availability of our customers’ development resources as well as the number of applications to be integrated with the authID platform. The technical integration (i.e. API development) can be accomplished in as little as a day, with the incorporation of workflows taking up the bulk of the deployment. Our clients’ dev teams have found our documentation and support to be an accelerator in their project implementations.

Post-production involves monitoring for uptime, performance, and stability. We assure reporting and analytics are being recorded and made actionable for compliance and any necessary mitigation. We provide real-time feedback in case we see abnormalities. Finally, we aggregate performance data over a three month period in order to perform with our client’s leadership a quarterly business review of results.