When the COVID-19 pandemic broke out, online shopping instantly became the new norm for many. With closed retail shops, beverage shops, and car dealers, as well as limited access to grocery stores, the ability to allow consumers to remotely acquire a broader set of...
2020 and the COVID-19 pandemic drove significant changes across industries. The global health crisis shifted practices among various enterprises, creating a lasting effect that will stay even after the pandemic ends. Many enterprises scrambled to meet work from home...
Customer Experience is King Providing a great customer experience is what every company aspires to. Enjoying a great buying journey or experiencing quick support resolution means customers will buy more, stay loyal, and promote your brand to their friends. As...
Quarantine protocols have driven more consumers to shift from in-person visits to digital platforms for their daily activities, including banking and other financial transactions. While online and mobile banking was already on the rise before COVID-19, the pandemic...
The convergence of technology and medicine has made healthcare services more accessible and convenient. With widespread adoption of computers and mobile devices, telemedicine allows patients to receive clinical evaluation and care remotely. While some patients were...
The COVID-19 pandemic significantly changed the corporate landscape, pushing more businesses to shift from the office setting to working from home. Adopting a remote work model enabled companies to sustain operations while observing quarantine protocols. About 16% of...
In the past several years, consumers have been asked to enable SMS-based authentication on various platforms like bank accounts, mobile wireless providers, medical portals, and social media accounts, among others, to combat security threats. This two-factor...
With consumers’ increasing mobile technology usage, the rapid growth of ecommerce and online shopping has dramatically changed the retail industry. There has a been a surge in ecommerce activities greatly influenced by the COVID-19 pandemic. Brick and mortar stores...
Nimble financial technology (fintech) lenders have outpaced traditional banks and credit unions in offering digital loan applications that can be submitted by consumers with a few entries on a mobile phone. A recent ABA State of Digital Lending study found that “the...
Various enterprises have adopted digital onboarding processes to streamline operations and keep up with the changing landscape of industry practices, technology, and consumer preferences. Remote onboarding harnesses digital platforms so organizations can cater to a...
Identity assurance is vital for financial institutions as well as other businesses to determine if they are transacting with legitimate customers and part of due diligence for regulatory compliance. Fraud, identity theft, and money laundering, among other crimes,...
While the shift to a digital world has impacted many industries, the healthcare sector has often lagged behind in that transformation. This is now changing. The current pandemic has triggered a rapid expansion of telemedicine services, and an increased reliance on...
Passwords have long been the most used authentication key across digital platforms, including bank accounts, healthcare portals, education portals, and social media sites. This singular credential, however, cannot verify if the person accessing the network is the...
Jumio was an early mover with online identity verification services. With a mobile device and a selfie, their system can check the person's facial similarity to the ID's photo, and certify active liveness to ensure the person is present in real-time. Jumio leverages...
Every enterprise and their customer support agents need to ensure they are interacting with the rightful account owner. Conventional authentication methods often provide weak security and can cause significant customer inconvenience and dissatisfaction. With a...
Performing payments, money transfers, and other financial transactions have become more convenient through mobile devices from both banking providers and other fin-tech companies. With this increased use of digital banking, mobile money apps, and money transfer...
