Identity proofing is a process that allows businesses to verify and authenticate the identity of their customers or employees. These solutions ensure that fraudulent users or illegitimate customers are prevented from accessing sensitive data.
Tip: Identity proofing is also known as Identity Verification.
Remote Identity Proofing is the process of validating information (mobile or digitally) that uniquely identifies your employees or customers when they are requesting access to sensitive information.
Some Identity Proofing methods include:
Until recently, identity proofing has often relied on paper-based documentation and in-person identity checks. This process can be expensive, tedious and does not allow an organization to respond quickly to today’s demands for immediate customer onboarding. More advanced identity proofing processes that can work anywhere are a must reaction to the growth in online business services and the rapid increase in online fraud and scams. An abundance of new industry and government compliance regulations are also demanding that organizations do more to combat these attacks and protect the privacy of their customers.
Identity proofing methods should be enacted prior to an organization issuing customer credentials or an account to ensure that the customer is legitimate from the very beginning of the relationship. In addition to securing data and information from fraud, this initial Know Your Customer (KYC) vetting of a customer is the foundation for establishing trust within the client/customer relationship.
There are a variety of KYC methods available for organizations to use to verify the identity of the customer on the other end of a call, online chat, or even in-person. The best verification methods use multiple levels of identity proofing to ensure security while also making the experience as seamless and user-friendly as possible for the customer. The KYC methods must be flexible and adjustable so that organizations can define their security levels as regulations change and fraud schemes evolve.
The verification of a customer’s identity on first engagement has repercussions across the entire lifecycle of the client/customer relationship. New digital identity verification methods enhance your first engagement with your customers. Mobile and remote onboarding have become widespread as customers want immediate gratification and do not necessarily want to trek all the way to an office to email, show ID, or make photocopies that can be easily lost or stolen. Today’s remote identity proofing experience is more user-friendly and decreases the friction of old-school onboarding and account set-up processes.
In addition, as you service your customers with each subsequent transaction, the initial identity proofing will ensure that an already onboarded customer is the one that is ‘accessing’ a system, requesting an account change, or making a valued purchase. By ensuring that the customer is who they say they are from the first interaction, organizations can combat fraud, streamline customer service processes, delight new customers, and increase revenue.
Looking to add an identity proofing solution to your business operations portfolio or upgrade your current system? Proof by authID is a mobile biometric identity proofing solution that allows you to check an official ID in seconds, from anywhere in the world. Verify the identity of anyone, using government-issued credentials and biometrics from a convenient mobile app. Streamline business operation and reduce processing time on applications, enrollments, and account openings with Proof by authID.
By Jeff Scheidel, VP of Sales One rite of passage for baby boomers was faking…
How 33 Million Identities Could Have Been Spared The Risk By Jeff Scheidel, VP of…
How The Threat Of AI Is Now, Not Later, And The Way To Fight It…
By Jeff Scheidel, VP of Sales. Most often when people speak of cyber-security and user…
By Jeff Scheidel, VP of Sales. This past month, FindBiometrics and Acuity Market Intelligence published…
By Jeff Scheidel, VP of Sales. Sure, I’m old, but everybody I hang with complains…